Refund policy
🔄 Return & Refund Policy
Return & Refund Policy
🕒 Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at:
📧 libertadnecklace@gmail.com
Please note that returns should be sent to the following address:
📍 1656 Orange Ave, Unit 1, Costa Mesa, CA 92627, United States
If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at:
📧 libertadnecklace@gmail.com
⚠️ Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and make it right.
❌ Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized products
- Sale items
- Gift cards
If you have any questions or concerns about a specific item, please contact us.
🔄 Exchanges
The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can make a separate purchase for the new item.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, the item must be in its original condition — unworn, unused, with tags, and in original packaging. You must also provide proof of purchase.
💳 Refunds
We will notify you once we’ve received and inspected your return, and let you know if your refund has been approved.
If approved, you’ll be automatically refunded on your original payment method within 7 business days.
Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at:
📧 libertadnecklace@gmail.com