Refund policy
🔄 Return & Refund Policy
Return & Refund Policy
🕒 Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unworn or unused, in the same condition that you received it, and in its original packaging. Sale items are eligible for return on the same terms. You'll also need the receipt or proof of purchase.
To start a return, contact us at: 📧 juvelissojewelry@gmail.com (please include your order number).
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer, except when the item arrived damaged or defective.
⚠️ Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will make it right and cover the return shipping cost in these cases.
❌ Exceptions / Non-returnable Items
Certain types of items cannot be returned, including: - Custom or personalized products (unless they arrive damaged or defective) - Gift cards If you have any questions or concerns about a specific item, please contact us.
🔄 Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
💳 Refunds
We will notify you once we've received and inspected your return, and let you know if your refund has been approved.
If approved, you'll be automatically refunded on your original payment method within 7 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at: 📧 juvelissojewelry@gmail.com