Shipping & Returns
Shipping
We process and ship all orders within 1–4 business days. Personalized items are made to order. We will contact you if there is any delay.
Shipping origin: United States
| Method | Cost | Delivery time |
|---|---|---|
| US Standard | Free | 2–5 business days after shipping |
| US Express (UPS Express) | $35 | 1–2 business days after shipping |
| Europe | $35 | 5–7 business days after shipping |
You will receive a confirmation email with tracking once your order ships. Delivery times are estimates. We are not responsible for carrier delays. Customs duties and import taxes for international orders are the buyer's responsibility.
Changes and cancellations
If your order has not been prepared yet, we can change or cancel it. Email juvelissojewelry@gmail.com as soon as possible.
Returns
- You may return items within 14 days of delivery.
- Items must be unworn, unused and in original packaging. Sale items are eligible.
- To start a return, email juvelissojewelry@gmail.com with your order number.
- Return shipping is paid by the customer, except for damaged or defective items, which we pay for.
- Custom and personalized items and gift cards are not returnable, unless damaged or defective.
- Exchanges: place a new order for the item you want.
- Refunds are issued to your original payment method within 7 business days after we receive and inspect your return. If you haven't received it after 15 business days, please contact us.